Question 1

What window and exterior cleaning services do you provide across Perth?

Accepted Answer

We provide comprehensive residential and commercial exterior cleaning across all Perth suburbs. Our services include: interior and exterior window cleaning (frames, tracks, and flyscreens included in standard packages), commercial and strata window cleaning (water-fed reach up to 4 storeys and certified cherry picker/EWP operators), gutter cleaning (hand and vacuum clearing with downpipe flush testing), solar panel washing (using 0 PPM pure deionised water to restore up to 30% lost output), and high-pressure cleaning or soft washing for driveways, pavers, patios, and building facades.

Question 2

Do you offer combo deals, package discounts, or referral rewards?

Accepted Answer

Yes! We offer a flat 'Bundle & Save 10%' discount when you group two or more services in a single booking (e.g. window cleaning + gutter cleaning, solar panel washing, or pressure washing) with no minimum order value. For residential properties, single-storey packages start from $159 (Basic) and $279 (Standard including tracks, screens & sills), while double-storey packages start from $279. Furthermore, our Refer-a-Friend program rewards you with $30 to $50 off your next service when your referred neighbour or contact books with Aspect.

Question 3

What equipment standards and technology do you use?

Accepted Answer

We invest in commercial-grade, surface-safe equipment: onboard 4-stage reverse osmosis (RO) and deionisation (DI) filtration units producing 0 PPM pure water, aerospace-grade carbon fibre water-fed telescopic reach poles (reaching up to 4 storeys safely from the ground), scratch-safe hybrid horsehair and soft nylon bristle brushes designed specifically for architectural glass and delicate solar coatings, and industrial high-pressure surface rotators paired with low-pressure soft-wash chemical injectors that treat moss and algae on render, Colorbond, and limestone without surface erosion.

Question 4

Can you clean multi-storey commercial properties and high windows?

Accepted Answer

Yes, up to 4 storeys! For multi-storey residential homes, we utilize ground-based carbon fibre water-fed poles that safely reach second and third-storey windows, skylights, and balcony glass without ladders on your roof. For commercial offices, retail centres, and strata complexes up to 4 storeys, our team includes licensed scissor lift and Elevated Work Platform (EWP) operators. (For high-rise skyscrapers requiring rope-access abseiling beyond 4 storeys, we partner with trusted high-rise specialists). We comply with all WorkSafe WA height safety standards, provide site-specific SWMS documentation, and carry full certifications.

Question 5

Can you accommodate tight timelines, same-week bookings, and urgent pre-sale deadlines?

Accepted Answer

Yes, we specialize in fast-turnaround property deadlines. We offer same-week bookings across Perth with next-day appointments frequently available. If you are preparing a property for real estate photography, auction day, or a tenant handover, we can mobilize rapid-response multi-person crews (such as 4-man teams for 4-hour full-house transformations) to get your glass, tracks, and pool fencing market-ready on short notice. We also provide weather contingency touch-ups if unexpected rain hits right before your scheduled open house.

Question 6

How does 0 PPM pure water technology guarantee a 100% streak-free finish?

Accepted Answer

Standard Perth tap water contains high concentrations of dissolved minerals (calcium, magnesium, and chlorides) measuring 200 to 400+ PPM (Parts Per Million). When tap water evaporates, these minerals remain bonded to the glass, causing white spots and hazy streaks. Our 4-stage filtration strips all dissolved solids to 0 PPM. In this ultra-pure state, water acts as a natural solvent, lifting dirt and coastal salt without chemical detergents. Because the rinse water contains zero impurities, it evaporates naturally into a 100% crystal-clear, spotless finish. Without sticky soap residue left behind, windows also stay clean up to twice as long.

Question 7

Are window tracks, flyscreens, and frames included in your service?

Accepted Answer

Yes. We believe a window is only truly clean when the surrounding frame and tracks are clean too. Our Standard and Supreme residential packages include removing and washing flyscreens, vacuuming and brushing sliding tracks to remove built-up dirt and dead insects, and wiping down exterior window sills and aluminium frames to protect your window seals and prevent mould growth.

Question 8

How do you calculate pricing, and do you offer free on-site quote assessments?

Accepted Answer

We provide upfront, transparent pricing. You can use our instant online estimator for an immediate ballpark estimate based on your home size, or contact us for a free, no-obligation on-site quote assessment. For custom architectural homes, double-storey properties, strata complexes, or commercial facilities, an experienced technician visits in person to assess window accessibility, glass condition, and specific requirements, providing a fixed written quote with zero hidden fees or surprise add-ons.

Question 9

Are your technicians insured and police cleared?

Accepted Answer

Yes. Aspect Window Cleaning carries comprehensive $20,000,000 public liability insurance covering all residential and commercial operations. Furthermore, every technician on our team has undergone thorough Australian police background vetting and holds valid police clearances for your complete peace of mind. Our team arrives on time in uniform with well-maintained, professional equipment.

Question 10

Do I need to be home while you clean?

Accepted Answer

You do not need to be home for exterior cleaning services. As long as our crew has safe perimeter access around your property (unlocked side gates and pets secured indoors), we can complete exterior windows, gutters, solar panels, or pressure washing while you are at work. For interior glass cleaning, someone over 18 simply needs to provide access at the start of the appointment.

Question 11

What areas of Perth do you service?

Accepted Answer

We service the entire Perth metropolitan region across all compass points: from northern coastal suburbs (Joondalup, Hillarys, Mindarie, Alkimos, Yanchep, Eglinton) to western riverside areas (Cottesloe, Nedlands, Claremont, Subiaco, City Beach, Fremantle), inner and eastern suburbs (South Perth, Mount Lawley, Midland), the Perth Hills (Kalamunda, Mundaring), and southern suburbs (Applecross, Mount Pleasant, Melville, Cockburn, Rockingham).

Question 12

What is your 100% Satisfaction Guarantee?

Accepted Answer

We stand behind the quality of our work. Before packing up, our technician invites you to complete a walkthrough inspection of all cleaned glass and surfaces. If anything does not meet your expectations, we reclean it immediately on the spot. If you notice any missed spot or streak after we leave, notify us within 48 hours and we will return to make it right at no additional cost.

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